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How We Protect Your Personal Data

At naga1001 link, your personal data — from account registration details to transaction records via DANA, OVO, GoPay and QRIS — is handled with strict controls and never…

Data Encrypted at RestDANA, OVO, GoPay & QRIS Transaction PrivacyAccount Access Logs Retained 90 DaysRight to Request Data Deletion24/7 Privacy Support Channel
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naga1001 link How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Our dedicated privacy team is reachable around the clock — whether you are in Semarang or anywhere else across Indonesia. If you have a question about how your data is used, want to correct an error in your account profile, or need to submit a formal data deletion request, the three channels below connect you to the right team without delay. Response times for written privacy requests are typically under 24 hours on business days.

Team online

Live Chat

Open the live chat widget from your account dashboard at any time. Our privacy-trained agents are available 24 hours a day, seven days a week, to handle data enquiries and account correction requests in real time.

Email Support

Send your formal data access or deletion request to our privacy inbox. We acknowledge every email within two hours and aim to resolve the request fully within three business days, following Indonesian data protection practice.

Account Settings Portal

Log into your account, navigate to Settings, then Privacy Controls to download your stored data, update your contact details, or withdraw consent for optional data processing — no agent assistance required for routine changes.

HOW WE HANDLE DATA

Our Six Core Data Handling Commitments

Every commitment below reflects an actual operational practice inside naga1001 link — not a general statement.

Data Minimisation

We collect only the fields your account genuinely requires. Payment identifiers for DANA, OVO, GoPay and QRIS are stored in tokenised form — raw wallet numbers are never written to our application database after the transaction confirms.

Cookie Controls

Our site uses session cookies to keep you logged in and analytics cookies to measure page performance. You can reject non-essential cookies from the cookie banner on your first visit, or update your preference at any time in your browser settings.

Account Security Logs

Every login, password change and device authorisation is timestamped and stored for 90 days. If you notice an unfamiliar session, the Account Security page lets you terminate it immediately and triggers an automatic email alert to your registered address.

Retention Policy

Active account data is retained for the duration of your account relationship. Transaction records linked to QRIS or bank transfer are kept for five years for financial reconciliation. All other profile data is deleted within 30 days of a confirmed account closure request.

Third-Party Sharing

We share your data only with payment processors — such as the infrastructure behind DANA and GoPay — strictly to complete your transactions. No marketing third parties receive your personal data, and each processor agreement includes a data-handling clause.

Requesting Changes

To correct, export or delete your personal data, go to Settings, choose Privacy Controls, and select the relevant action. Written requests via email are also accepted and acknowledged within two business hours on any day of the week.

What You Frequently Ask About Your Privacy

The questions below come from real account queries our support team receives. If your question is not covered here, the live chat channel or the Privacy Controls page in your account settings will get you a direct answer within minutes.

We collect your name, email address, phone number, and the payment identifier you use — whether that is a DANA wallet, OVO account, GoPay number or QRIS reference. We do not collect government ID unless a manual verification step is triggered by unusual account activity.

Payment identifiers are tokenised before storage, meaning the raw wallet number is replaced with a reference code. Only our payment processor and, where local law permits, our compliance team can map that token back to your actual DANA or OVO account number.

Yes. Navigate to Settings, then Privacy Controls, and select Export My Data. The file is prepared within 24 hours and delivered to your registered email address. Alternatively, contact our support team via live chat or email to make the same request manually.

Submit a deletion request through Privacy Controls in your account settings or by emailing our privacy inbox. We process confirmed deletion requests within 30 days. Note that transaction records required for financial reconciliation are retained for five years as required by applicable rules.

No. We do not share your personal information with advertising networks or marketing companies. Data is passed only to payment processors such as the infrastructure behind DANA and GoPay, and only to complete your transactions — nothing more.

Session logs, including device type and login timestamps, are kept for 90 days. After that period they are automatically purged from our systems. You can view your recent active sessions at any time from the Account Security section of your dashboard.

Contact our privacy team via live chat — available 24 hours a day — or by email. We acknowledge all formal complaints within two business hours and aim to resolve them within three business days. Access to escalation depends on local law and the nature of the concern.

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